If you want to change something you have to track it. Don't believe me try improving your golf game or your bowling score without tracking the score! Setting goals and rising to a challenge is a key part of our wiring as humans. For example I am at that stage in life where I am fighting an uphill battle against calories. Up until the time I turned 30 I never gave a calorie a second thought as my metabolism allowed me to consume as many as I wanted with little impact upon my weight. Now however that is not the case and in my war with calories I have discovered that if I don't track it - I lose - the battle that is. I don't lose weight I lose the feedback that I need to win the battle where it is most important in those moment by moment decisions where the data on my calorie intake is crucial to maintaining a strangle hold on those little stinkers! I have learned that these calories are important and I need to track them.
Pick Something To Track
The same is true with your team. Each of them has a role to play and each of them have activities and things to do that either advance the teams pursuit of its overall goals or inhibit that pursuit. You will have a pretty good idea of what you want each of your team to set as goals and what to track but key in this discussion is that each of them has to make that determination on their own and they have to see the need for them. If you run a team of Executive Assistants for example you may want them to be proactive and set as a goal that they should always have their VP or CEO, CFO, COO's fully briefed and ready for each meeting. However, you need them to see the importance of tracking hits and misses on that metric and you need to give them the latitude to experiment and honestly track it without getting chewed out! You may guide the conversation but they should own the metric they want to track. Using the above example, the easiest metric would be to simply count the number of successful meeting preps vs the number of unsuccessful meeting preps. If they come up with that idea and decide to track it, they will own it. From there setting goals becomes easy.
Make Failure A Stepping Stone To Success
Key to all of this is to allow you staff to dive into the failed meetings. It doesn't matter how many failed meetings there are as long as they can look at those failures and drill down to why they failed and come up with solutions to try for the next meeting. If they are afraid to admit failure to you and hide it, you all lose. You have to give them the comfort to say they failed and also the accountability to come up with a solution. What is wonderful about this process is what amazing things will get discovered in those "post" meeting analysis and the processes they will come up with to ensure success.
Don't Manage The Process, Let Them Do It!
You have to avoid the temptation to "manage" or engineer the process. In one LNG plant there were issues with safety around the use of the golf carts that were used to get around the very large site. Golf carts don't go that fast but this site was built in a Louisiana swamp and so all the roadways were raised to alleviate issues around flooding and ground water levels. Crews were being careless and rolling carts when doing things like backing up and so on. Since this plant was still in construction the upper management who where engineers (bless them all!) decided to engineer a solution. Seat belts were installed, governors were put on to regulate speed and yellow safety lines were painted on all the roadways that the carts used. Guess what happened? Nothing - incidents continued at the same rate. Finally one particularly bright engineer suggested they ask the crews what might be done about this issue. Guess what they found out? Most of the safety incidents were the result of two individuals who were notoriously poor drivers. They suggested assigning mentors to drive with those individuals for one month and to implement a policy of one month suspension from cart use (that’s a lot of walking) for every incident. Because it was "their" idea the crews owned it and safety incidents all but disappeared. This was the crews goal and they took it on and completed it.
Success Breeds Success
Regardless of what your team does whether it be front line operations or something in the corporate or office setting there are goals that they can be setting and pursuing. Once they do they will succeed and nothing breeds success like success. If it is important to the progress of your team measure it and set some goals. Setting goals and overcoming the challenge is a key human characteristic. Performance Leadership - Think About It!