1-403-470-0259
Performance Leadership Institute
  • ​​​​
    Ho​me
  • About
  • Courses
  • A Little of What We've Done
  • What Others Have Said
  • ​Say Hello
  • ​BloG
  • Blog
  • Home
  • Blog
  • Virtual Coaching
  • Home
  • Blog
  • Virtual Coaching
Performance Leadership Institute

"Hu" The Human Element of Organizational Effectiveness - Being There - Active Supervision

10/15/2020

 
Picture
Let me review what we have learned so far. Effective reinforcement or recognition has to occur as close to the desired behavior as possible. The person typically best able to provide that recognition is the immediate supervisor due to proximity and role. In short, they help the team to set the goals, identify the desired behaviors, and provide recognition when those behaviors happen. So what is missing in this cycle?

Presence

Presence. It should be obvious, by now, that a person leading a team of people who are looking to reinforce a set of behaviors around performance needs to - be there - to catch those behaviors and provide recognition. I call this active supervision. 

Active Supervision

Active supervision should be organic, intentional, and habitual. (How’s that for a mouthful?) The supervisor needs to create a habit of getting around to where the team is. They need to decide what behaviors they are going to recognize (intention), and they need to do it often enough so that it does not seem out of place (organic).

At an LNG plant, the head operator typically stays in the control room to monitor the panels. These head operators and I were having a discussion one evening about how their supervisors, who sit literally across the hall, never get out to see the crew and are for all intent, absent. So I asked one head operator how often he got out each shift to see his staff? He thought about it and had to admit rarely, if ever. 

Upon further discussion, he decided that his assistant operator would take over the panel a few times each shift so that he could go out to see the crew and provide some recognition for the behaviors he wanted. It seemed strange to them at first because this had never happened, and so things were a bit stilted. But as they got used to seeing him around, they became used to his presence, and he was able to provide the recognition he wanted to his team. And yes, performance went up. What is more, he felt he had a better grasp of what was happening on his team.
​
Being There

Too often, we get in the habit of what the Army calls leading from the rear. There is no replacement for being there. It is the only way to look for those things that you want to reinforce. Performance Leadership - Think About It!


Comments are closed.
    Picture

    Archives

    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    March 2020
    April 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015

    Request A Free No-Obligation Consultation
Book a Free Exploratory Call

Or reach out by email

Submit
© rubicon solutions inc. 2021